Legal
Returns & Exchange Policy
Review the return, exchange, and cancellation policy for orders placed with Viyal Design Studio.
At Viyal Design Studio, we do not offer refunds on any purchases. All sales are final.
Order Cancellation
Orders can only be canceled within 24 hours of placing the order. Once the order has been processed or shipped, cancellation will not be possible.
Exchange Policy
We only offer exchanges in case of:
- Damaged product received
- Incorrect item delivered
To request an exchange, you must contact us within 48 hours of receiving the product with proper proof (images/videos).
Conditions for Exchange
- The item must be unused and in original condition
- All tags and packaging must be intact
- Proof of purchase is required
Non-Eligible Cases
- Size issues or change of mind
- Used or damaged items (not due to delivery)
- Products without original packaging
Shipping for Exchange
Customers are responsible for shipping the product back to us for exchange. We recommend using a trackable shipping service.
Contact Us
If you have any questions, contact us at: viyaldesignstudio@gmail.com